FAQ
Frequently Asked Questions (FAQ)
Welcome to the DLDPT Help Center.
Below are answers to some of our most frequently asked questions. If you need additional assistance, our Customer Support team is happy to help.
Orders & Shipping
How long does it take to process my order?
Most orders are processed within 3–7 business days, excluding weekends and public holidays.
Processing includes payment verification, order review, quality inspection, packaging, and shipment preparation.
During holidays, promotional events, or periods of high demand, processing may take a little longer. If there is a significant delay, we'll make reasonable efforts to keep you informed.
When will I receive my tracking number?
You'll receive a shipping confirmation email with tracking information as soon as your order has been shipped.
Tracking updates may take 24–72 hours to appear while the shipping carrier scans your package.
How long does shipping take?
After your order has shipped, estimated delivery times are generally:
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Standard Shipping: 7–12 business days
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Expedited Shipping: 5–9 business days
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International Shipping: Delivery times vary depending on the destination and customs processing.
Please note that expedited shipping reduces transit time only. It does not shorten processing or production time.
Do you ship internationally?
Yes.
We ship to many international destinations where shipping is available during checkout.
International customers may be responsible for import duties, customs fees, VAT, or local taxes required by their country.
What if my order hasn't arrived?
If your order has not been delivered within 8 weeks (56 calendar days) from the original order date, please contact our Customer Support team.
After reviewing your order, we will work with you to determine an appropriate resolution, which may include:
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Replacement
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Reshipment
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Store credit
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A refund to your original payment method, where eligible
Made-to-Order Products
What does "Made-to-Order" mean?
Some DLDPT products are produced specifically after your order is placed rather than being shipped from existing inventory.
This approach allows us to focus on quality, limited production, and careful craftsmanship.
Some made-to-order products may require additional production time before shipment.
Does expedited shipping reduce production time?
No.
Expedited shipping only reduces the carrier's transit time after your order has been processed and shipped.
Can I cancel my order?
Orders may be cancelled before they enter production or fulfillment.
Once production or shipment has begun, cancellation is generally no longer possible because manufacturing and fulfillment have already started.
If you need to request a cancellation, please contact us as soon as possible after placing your order.
Sizing
Do your products run true to size?
Most products fit true to size unless otherwise noted on the product page.
If a style has unique sizing recommendations, they will be clearly listed in the product description.
Do you provide size charts?
Yes.
Size charts are available on applicable product pages.
If you need help selecting the correct size, our Customer Support team is happy to assist before you place your order.
Returns & Refunds
Can I return my order?
Eligible items may be returned within 7 calendar days of confirmed delivery.
Returned items must be:
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Unused
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Unworn
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In their original condition
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Returned with original packaging and tags where applicable
All returns require approval before being shipped back to us.
When are refunds issued?
Approved refunds are issued to the original payment method after the returned item has been received, inspected, and approved.
For customer-preference returns, applicable return shipping charges or disclosed restocking fees may be deducted.
Customers may also choose store credit where available.
How do I request a return?
To start a return, please contact our Customer Support team or submit a request through our Returns Portal.
Please include:
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Your order number
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The reason for your return
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Photos if the item is damaged, defective, or incorrect
We'll review your request and provide the next steps.
How long do refunds take?
Once your return has been approved and processed, refunds are sent to your original payment method.
The time it takes for the funds to appear depends on your bank or payment provider.
Product Care
How should I clean my footwear?
Cleaning recommendations vary by material.
For faux leather, use a soft damp cloth.
For suede or textured materials, use a soft suede brush.
Avoid machine washing, soaking, or using harsh cleaning products unless specifically recommended for the material.
Are your shoes waterproof?
Unless specifically stated on the product page, our footwear is not fully waterproof.
To help extend the life of your shoes, avoid prolonged exposure to water.
Promotions
Can I combine discount codes?
Some promotions can be combined, while others cannot.
Any restrictions or eligibility requirements will be displayed during checkout or in the promotion details.
How can I stay informed about new collections?
Subscribe to our email newsletter or SMS updates, and follow our official social media channels to receive updates about new arrivals, promotions, and product launches.
Customer Support
How can I contact DLDPT?
Our Customer Support team is available to assist before and after your purchase.
Email: help@dldpt.com
Phone: +1 (888) 458-8613
Business Hours
Monday – Friday
10:00 AM – 6:00 PM (Eastern Time)
You can also use the live chat feature on our website or submit a request through our Returns Portal.
Thank you for shopping with DLDPT Luxury Group LLC. We appreciate your trust and are committed to providing a transparent, secure, and enjoyable shopping experience.