Shipping Policy

Effective Date: May 9, 2026

Thank you for shopping with DLDPT Luxury Group LLC ("DLDPT").

This Shipping Policy explains how we process, ship, and deliver orders placed through www.dldpt.com. Our goal is to provide a transparent shopping experience and keep you informed throughout every stage of your order.

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1. Shipping Destinations

We currently ship to:

• United States

• Select U.S. Territories

• International destinations available during checkout

Shipping availability depends on carrier service, local regulations, and product eligibility.

Customers are responsible for complying with any import requirements in their destination country.

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2. Order Processing

Orders are typically processed within 3–7 business days, excluding weekends and public holidays.

Processing may include:

• Payment verification

• Order review

• Quality inspection

• Packaging

• Shipment preparation

During holidays, promotional events, product launches, or periods of high demand, processing may require additional time.

If significant delays occur, we will make reasonable efforts to notify affected customers.

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3. Made-to-Order & Limited Production Items

Some DLDPT products are made-to-order, handcrafted, or produced in limited quantities.

These items require additional production time before shipment and may take up to 8 weeks to complete, depending on:

• Manufacturing schedules

• Material availability

• Production demand

• Operational capacity

Estimated production times are displayed on applicable product pages whenever possible.

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4. Shipping Estimates

After your order has been shipped, estimated transit times are generally:

• Standard Shipping: 7–12 business days

• Expedited Shipping: 5–9 business days (transit only)

• International Shipping: Delivery times vary by destination and customs processing.

Once your order ships, you'll receive a confirmation email with tracking information.

Tracking updates may take 24–72 hours to appear depending on the shipping carrier.

Please note that expedited shipping shortens transit time only and does not reduce order processing or production time.

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5. International Orders

International customers may be responsible for:

• Import duties

• Customs fees

• VAT

• Local taxes

These charges are determined by the destination country and are not included unless stated during checkout.

Customs processing may affect delivery times.

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6. Delivery Protection

If your order has not been delivered within 8 weeks (56 calendar days) from the order date, and the delay is not caused by circumstances outside our reasonable control, you may contact our Customer Support team for assistance.

After reviewing the order, an appropriate resolution may include:

• Replacement

• Reshipment

• Store credit

• Full refund to the original payment method (when eligible)

Each case is reviewed based on the order history, tracking information, and delivery status.

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7. Free Shipping Promotions

From time to time, DLDPT may offer free shipping promotions on qualifying orders.

Eligibility requirements will be displayed during checkout.

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8. Lost, Damaged, or Stolen Packages

If your package is lost, damaged during transit, or marked as delivered but cannot be located, please contact us as soon as possible.

Our Customer Support team will work with you and, where appropriate, the shipping carrier or shipping protection provider to help resolve the issue.

Where optional shipping protection is available, customers are encouraged to add it during checkout for additional coverage.

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9. Shipping Address Accuracy

Please carefully review your shipping information before placing your order.

DLDPT cannot be responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses provided during checkout.

If an order is returned because of an incorrect address, additional shipping charges may apply before reshipment.

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10. Returned or Refused Shipments

If a shipment is refused by the customer or returned by the carrier because it could not be delivered, we will contact you to discuss available options.

Additional shipping charges may apply if the order requires reshipment.

Any refund requests will be handled in accordance with our Return & Refund Policy.

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11. Events Beyond Our Control

Delivery times may occasionally be affected by circumstances beyond our reasonable control, including:

• Severe weather

• Customs inspections

• Carrier disruptions

• Natural disasters

• Government actions

• Supply chain interruptions

• Public holidays

While these events may delay delivery, we will continue to assist customers and provide updates whenever possible.

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12. Contact Us

If you have any questions regarding shipping or an existing order, we're happy to help.

DLDPT Luxury Group LLC

Email: help@dldpt.com

Phone: +1 (888) 458-8613

Business Hours

Monday – Friday

10:00 AM – 6:00 PM (Eastern Time)

Website

www.dldpt.com

By placing an order through DLDPT.com, you acknowledge that you have read and understood this Shipping Policy.