Effective Date: May 9, 2026

This Privacy Policy describes how DLDPT Luxury Group LLC (“DLDPT”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you visit https://www.dldpt.com, interact with our website, or make a purchase from our store.

By accessing, browsing, or purchasing from https://www.dldpt.com, customers acknowledge and agree to all policies, terms, conditions, fulfillment timelines, return policies, delivery protections, and purchase agreements outlined below.

Information We Collect

When you visit our website or place an order, we may collect certain information about you, including:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order history and purchase information

Payment Information

All payments are processed securely through third-party payment processors. DLDPT does not store full credit card information on our servers.

Payment processors may collect:
• credit/debit card information
• billing details
• transaction verification data

Device and Technical Information

When you browse our website, we may automatically collect certain technical data including:
• IP address
• device type
• browser type
• time zone
• website activity and browsing behavior
• cookies and tracking technologies

This information helps us improve the shopping experience and protect against fraud.

How We Use Your Information

We use the information collected for the following purposes:
• processing and fulfilling orders
• providing customer support
• communicating order updates
• sending transactional and marketing emails (when opted in)
• improving website functionality and user experience
• detecting fraud and protecting business operations
• analyzing marketing and advertising performance

Your personal information is used strictly for operational purposes and customer service.

DLDPT does not sell or rent customer personal information to third parties.

Third-Party Services

To operate our business, we rely on trusted third-party platforms that may process or access limited customer information to perform services on our behalf.

These services may include:
• Shopify — ecommerce platform
• payment processors such as PayPal and other secure checkout providers
• shipping carriers and fulfillment partners
• marketing and advertising platforms
• email communication services
• analytics and fraud prevention services

These third parties only receive the information necessary to provide their services and maintain their own privacy and security obligations.

Data Security

DLDPT follows industry best practices to protect customer information. Our website is hosted through Shopify, which utilizes PCI-compliant security standards and SSL encryption technology to help protect payment transactions and sensitive customer data.

While no online system can guarantee absolute security, DLDPT takes reasonable precautions to safeguard customer information and business operations.

Cookies and Tracking Technologies

DLDPT uses cookies and similar tracking technologies to enhance the browsing experience and analyze website performance.

Cookies may be used for:
• remembering customer preferences
• improving website functionality
• analyzing website traffic and visitor behavior
• marketing and advertising performance
• fraud prevention and security monitoring

Customers may disable cookies through browser settings at any time, though doing so may impact certain website functionality.

Marketing Communications

Customers may receive promotional emails or marketing communications from DLDPT only if they have opted in to receive them.

Customers may unsubscribe from marketing emails at any time using the unsubscribe link included within those communications.

Transactional communications such as:
• order confirmations
• shipping updates
• customer support responses
• policy notifications

may still be sent when operationally necessary.

Customer Rights & Data Requests

Customers may request to:
• access personal information
• update or correct personal information
• request deletion of personal information

Requests may be submitted to:

help@dldpt.com

DLDPT complies with applicable United States privacy laws where required.

DLDPT 8-Week Policy Protection

DLDPT is committed to providing transparent fulfillment expectations for customers.

All orders placed through https://www.dldpt.com are protected under the following policy:

• If an order has not been delivered within 8 weeks (56 calendar days) from the order date, the customer may request resolution review through DLDPT customer support.
• Resolution may include store credit, replacement, reshipment, or refund consideration depending on the order status and eligibility review.
• A full refund to the original payment method may be considered only for qualifying no-delivery situations after the 8-week timeframe has passed.
• The DLDPT 8-Week Policy Protection does not guarantee delivery by a specific date and does not apply to delays caused by circumstances outside of DLDPT’s control.

This policy does not cover delays related to:
• carrier transit delays
• customs processing
• weather conditions
• international logistics interruptions
• warehouse backlogs
• high order volume
• payment processing reviews
• courier scanning delays
• holidays
• operational disruptions
• supplier production delays

Customers acknowledge that all shipping timelines displayed on the website are estimates only and are not guaranteed delivery dates.

Made-to-Order & Handmade Products

Certain products sold through https://www.dldpt.com are made-to-order, handmade, limited-production, inspired designs, custom-produced items, or pre-production items.

By purchasing these products, customers acknowledge and agree that:
• production timelines may vary depending on demand and manufacturing schedules
• materials and production costs may begin shortly after the order is placed
• slight variations in color, materials, hardware, textures, or design details may occur
• product photography, lighting, and screen displays may vary from the final product appearance

Orders may not be canceled once production, fulfillment preparation, or material sourcing has begun.

Returns, Refunds & Store Credit Policy

Final Sale Policy

All sales are final once an order has entered:
• production
• processing
• packaging
• fulfillment preparation
• shipment preparation

Orders may only qualify for return review after confirmed delivery.

Return Eligibility

Approved returns must:
• be unused
• be unworn
• be in original condition
• include original packaging when applicable
• be approved directly by DLDPT support

DLDPT reserves the right to deny any return request that does not meet return eligibility standards.

Restocking & Return Label Fees

Approved returns are subject to:
• a restocking fee
• a $9.99 return label fee

These fees will be deducted from the approved return amount.

Refund & Store Credit Policy

Refunds to the original payment method are only available for:
• qualifying no-delivery situations under the DLDPT 8-Week Policy Protection
• approved returns after inspection and eligibility review
• approved damaged or incorrect item claims

For approved delivered-order returns:
• applicable restocking fees may apply
• a $9.99 return label fee may be deducted from the refund amount

Customers may alternatively choose DLDPT store credit for the full approved return balance.

Store credit:
• does not expire
• is non-transferable
• may only be used on future purchases through https://www.dldpt.com
• may not be redeemed for cash

Cash refunds, bank reversals, payment reversals, or card refunds are not guaranteed for delivered orders.

Chargeback & Payment Dispute Policy

By purchasing from DLDPT, customers agree to contact DLDPT customer support before filing a chargeback or payment dispute.

Customers agree not to file fraudulent or invalid disputes for:
• delayed orders still in transit
• orders currently in production
• orders awaiting carrier updates
• orders impacted by disclosed delays
• delivered orders
• orders where policy terms were accepted during checkout

DLDPT reserves the right to submit:
• tracking information
• delivery confirmation
• customer communication records
• IP address records
• policy acceptance records
• checkout confirmation records
• signed delivery documentation

as evidence in response to disputes or chargebacks.

Terms of Purchase Agreement

By accessing or purchasing from https://www.dldpt.com, customers acknowledge and agree that:
• they have read and accepted all store policies before completing checkout
• shipping timelines are estimates only and not guarantees
• some products are handmade, inspired, custom-produced, or made-to-order
• delays may occur due to circumstances outside of DLDPT’s control
• all policies, protections, and limitations outlined on this website are binding upon purchase

Customers further agree that any dispute, claim, or concern must first be submitted directly to DLDPT customer support for attempted resolution before initiating legal action or third-party disputes.

Limitation of Liability

To the fullest extent permitted by law, DLDPT Luxury Group LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
• delivery delays
• shipping interruptions
• customs processing
• carrier delays
• operational disruptions
• warehouse closures
• production delays
• payment processor interruptions
• website outages
• supplier issues
• product availability

DLDPT’s total liability for any claim related to a purchase shall not exceed the original purchase amount paid for the applicable order.

By purchasing from https://www.dldpt.com, customers acknowledge and agree to all terms, conditions, limitations, protections, and policies stated herein.

Policy Updates

DLDPT may update this Privacy Policy, Delivery Protection Policy, Terms of Purchase, or Return Policies at any time to reflect operational, legal, or regulatory changes.

The most current version of these policies will always be posted on https://www.dldpt.com with the updated effective date.

Continued use of the website constitutes acceptance of any policy updates or modifications.

Contact Information

For questions regarding this Privacy Policy, purchase terms, or customer support inquiries, please contact:

DLDPT Luxury Group LLC

Phone: +1 (888) 458-8613
Email: help@dldpt.com
Website: https://www.dldpt.com