FAQ

FAQ — DLDPT LUXURY GROUP LLC

Need help, Doll? You’re in the right place.

Browse answers to our most common questions below or contact our support team anytime through live chat, email, phone support, or our Returns Portal.

Shop now at https://www.dldpt.com

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Orders & Shipping

How long does it take to process my order?

Most orders begin processing within 3–7 business days excluding weekends and holidays.

Processing may include:
• payment verification  
• fraud prevention review  
• quality inspection  
• packaging preparation  
• fulfillment coordination  

During launches, sales, holidays, or high-volume periods, processing timelines may extend beyond estimated timeframes.

Made-to-order, handmade, or limited-production items may require additional production time before shipment.

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When will I receive tracking information?

Tracking information is sent by email once your order has shipped.

Tracking updates may require additional time to appear depending on carrier scanning activity.

Please allow carriers time to receive and scan the package before tracking updates begin appearing.

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How long does shipping take?

Estimated delivery timelines begin once the order has completed processing and has been shipped by the carrier.

Estimated shipping options may include:
• Standard Shipping: typically 7–12 business days after shipment  
• Expedited Shipping ($39.99): typically 5–9 business days after shipment  

Please note:
• expedited shipping speeds up carrier delivery time only  
• expedited shipping does not skip processing or production timelines  
• made-to-order, handmade, or limited-production items may still require additional production time before shipment  

Shipping timelines displayed on the website are estimates only and are not guaranteed delivery dates.

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Do you ship internationally?

Yes. DLDPT ships to select international destinations where shipping is available at checkout.

International customers may be responsible for:
• customs duties  
• import taxes  
• VAT fees  
• destination-country charges  

depending on local regulations.

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What if my order has not arrived?

DLDPT offers an 8-Week Delivery Protection Policy.

If your order has not been delivered within 8 weeks (56 calendar days) from the original order date, please contact our support team for resolution review.

Depending on the situation, resolutions may include:
• replacement  
• reshipment  
• store credit  
• refund consideration  

Delays caused by carriers, customs processing, weather, operational interruptions, or logistics conditions may occur and are outside of DLDPT’s direct control.

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Made-to-Order & Production

What does “made-to-order” mean?

Made-to-order items are produced specifically after your order is placed rather than pulled from ready-to-ship inventory.

This allows DLDPT to focus on:
• limited-production quality  
• elevated materials  
• statement craftsmanship  
• detailed finishing  

Some made-to-order items may require up to 8 weeks for production and delivery depending on demand and production scheduling.

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Does expedited shipping skip production time?

No.

Expedited shipping only speeds up carrier transit time after your order has completed processing and shipment preparation.

Made-to-order and limited-production items may still require additional production time regardless of the shipping method selected.

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Can I cancel my order?

Orders cannot be canceled once:
• production has started  
• materials have been sourced  
• fulfillment preparation has begun  
• the order has shipped  

All sales are considered final once an order enters production or fulfillment processing.

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Sizing & Fit

Do your products run true to size?

Most products are marked true to size unless otherwise stated on the product page.

We recommend ordering your standard U.S. size unless sizing notes specify otherwise.

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Do you offer a size chart?

Yes. Size charts are available on product pages when applicable.

If you need additional sizing assistance, our support team is happy to help before purchase.

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Returns & Refunds

Can I return my order?

Approved returns may be accepted on eligible delivered items within 7 calendar days of confirmed delivery.

Returned items must:
• be unused  
• be unworn  
• remain in original condition  
• include original packaging and tags when applicable  

All returns require prior approval from DLDPT support.

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Are refunds issued to my original payment method?

Refunds to the original payment method may only apply under qualifying policy conditions, including:
• qualifying no-delivery situations under the DLDPT 8-Week Delivery Protection Policy  
• approved returns after inspection  
• approved damaged or incorrect item claims  

For approved delivered-item returns:
• restocking fees may apply  
• a $9.99 return label fee may be deducted from the refund amount  

Customers may alternatively choose DLDPT store credit for the full approved return balance.

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How do I start a return?

To request a return, please use our Returns Portal:

https://dldpt.com/apps/parcelpanel-returns/

You may also contact:
help@dldpt.com

Please include:
• your order number  
• reason for the return  
• photos if applicable  

Our support team will review eligibility and provide next steps if approved.

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How long do refunds take?

Approved refunds are processed after:
• the returned item is received  
• inspection is completed  
• return eligibility is confirmed  

Processing timelines may vary depending on payment providers and operational review procedures.

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Product Care

How do I clean my footwear?

For faux leather styles:
• use a soft cloth or gentle wipe  

For suede or textured materials:
• use a soft suede brush carefully  

Avoid:
• machine washing  
• soaking footwear in water  
• harsh cleaning chemicals  

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Are your shoes waterproof?

Most styles are water-resistant for normal wear but are not fully waterproof unless specifically stated on the product page.

For weather-sensitive styles, we recommend avoiding excessive water exposure.

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Discounts & Promotions

Can I combine promo codes?

Some promotions may allow stacked discounts while others may not.

Promotion eligibility and restrictions may vary depending on the active offer.

DLDPT reserves the right to modify or limit promotional combinations at any time.

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How do I stay updated on drops and sales?

Visit https://www.dldpt.com or subscribe to:
• email updates  
• SMS alerts  
• social media announcements  

to stay updated on launches, promotions, and limited drops.

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Contact & Support

How do I contact DLDPT customer support?

Customers may contact us through:
• live chat on https://www.dldpt.com  
• email support  
• phone support  
• our Returns Portal  

Email: help@dldpt.com  
Phone: +1 (888) 458-8613  
Hours: Monday – Friday | 10AM – 6PM EST

Returns Portal:
https://dldpt.com/apps/parcelpanel-returns/

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DLDPT

Where glam lives.  
Where confidence leads.  
Where statement fashion never blends in.