Need help, Doll? You’re in the right place. Browse answers to our most common questions below, or hit the live chat if you need extra support.

Orders & Shipping

How long does it take to process my order?

 

Most items are processed within 2–5 business days. Pre-orders or limited drops may take longer, which will be noted on the product page.

When will I get tracking info?

You’ll receive tracking by email once your order is fulfilled—usually within 3–7 business days. Please allow time for tracking to update.

How long does shipping take?

Shipping takes 3–7 business days after processing for U.S. orders. Pre-orders or custom pairs may take longer depending on availability.

 Sizing & Fit

Do your shoes run true to size?

 

 

Yes! All products are marked True to Size unless otherwise stated. We recommend ordering your normal U.S. size.

Do you offer a size chart?

Yes—there’s a size chart linked on every product page. Need help deciding? Reach out through live chat and we’ll guide you.

Returns & Exchanges

Can I return my order?

Absolutely! We offer returns on eligible items within 28 days of delivery. Items must be unworn and in original condition.

How do I start a return?

Email us at info@dldpt.com or click the returns link at the bottom of the site. We’ll guide you from there.

When will I get my refund?

Refunds are issued within 5–10 business days after we receive your return.

Product Care

How do I clean my footwear?

 

 

Use a gentle wipe or damp cloth for faux leather. For suede, use a soft brush. Avoid submerging in water or machine washing.

Are your shoes water resistant?

Most pairs are water-friendly but not waterproof. If you need weather-ready picks, check the description or message us for help.

Discounts & Promos

Can I use more than one promo code?

Yes—our site accepts stackable discounts, unless stated otherwise. For example, BOGO offers and % off codes can often be combined.

How do I know which deals are active?

Visit our homepage for current deals or sign up for email/text alerts so you never miss a drop.

Contact & Support

How do I reach customer service?

 

Use the live chat button on the bottom right of any page or email us at help@dldpt.com. We’re available Monday–Friday. We are also available by phone.

I haven’t received my order. What should I do?

If it’s been over 10 business days since shipping, contact us right away. We’ll track it and make it right.