Return & Refund Policy

DLDPT Return & Refund Policy

Effective Date: [08/01/2025]

Due to the nature of our products and hygiene standards, all sales on DLDPT.com are considered final. We do not offer monetary refunds to the original payment method for any reason but we do offer insurance on all items available at purchase and add to cart to ensure customers are covered.


Eligible returns will be refunded in the form of a digital DLDPT gift card, which never expires and can be used toward future purchases.

All Orders Are Required A Full Refund To Payment Method Used If Order Isn’t Delivered Within 30 Days Of Placing The Order After Processing.


Return Eligibility

We accept returns for store credit only if the following conditions are met:


  • Return request is submitted within 7 days of delivery
  • Item is unused, unworn, and in its original packaging
  • Tags are still attached
  • Through insurance 

To initiate a return, email help@dldpt.com with your order number and reason for return. You can also file a request online and if you have insurance, you can file an insurance claim. If approved, you will receive return instructions.

or You Can Submit A Request Online

Return shipping is the customer’s responsibility. We recommend using a trackable shipping method.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at help@dldpt.com with:

 

  • A clear photo of the item and packaging
  • Your order number
  • A description of the issue

Once reviewed, we will issue a replacement or store credit, depending on item availability.

Lost, Stolen, or Delayed Packages


DLDPT is not responsible for lost, stolen, or delayed packages once they have been shipped. We recommend adding order protection at checkout to secure your delivery against these events.

If you did not select shipping protection and your package is lost or stolen, please contact the shipping carrier directly.

Unauthorized Returns

 

Returns sent without prior approval will not be accepted or refunded. Unauthorized returns will be discarded or returned to sender at the customer’s expense.

Legal Notice

By purchasing from DLDPT.com, you agree to the terms of this Return & Refund Policy. DLDPT reserves the right to deny returns that do not meet the stated requirements or in cases of abuse or fraud.

We reserve the right to update or modify this policy at any time without prior notice.

Questions?

 

Please contact us at help@dldpt.com before placing your order if you have any questions about sizing, returns, or shipping.