Return & Refund Policy

DLDPT Return & Refund Policy

Effective Date: [08/01/2025]

At DLDPT, every order is made with Dolls in mind. To keep things transparent, here’s how our return and refund process works:

General Policy

  • All sales are considered final.
  • We do not offer refunds to the original payment method unless one of the following applies:
    1. Order Protection was purchased at checkout (coverage for lost, stolen, or damaged orders).
    2. A return request is filed within 24 hours of delivery and approved.

If neither applies, eligible returns are refunded in the form of a DLDPT gift card, which never expires.

Return Eligibility

 

 

 

 

Returns may be accepted if:

  • The request is submitted within 7 days of delivery.
  • The item is unused, unworn, with tags attached, and in original packaging.
  • You received prior approval from DLDPT.

Return shipping is the customer’s responsibility. We recommend using a trackable method. Unauthorized returns will not be accepted.

 

Damaged, Defective, or Incorrect Items

 

 

 

Contact help@dldpt.com within 48 hours of delivery with:

 


  • Photos of the item + packaging
  • Order number
  • Description of the issue

If approved, we’ll issue a replacement or gift card (if out of stock).

 

Lost, Stolen, or Delayed Packages

 

 

 

 

  • DLDPT is not responsible once an order is in the hands of the carrier.
  • We strongly recommend adding Route Order Protection at checkout to safeguard your delivery.
  • Without protection, claims must be filed directly with the shipping carrier.

Refund Exceptions

  • Orders not delivered within 30 business days of processing are eligible for a full refund to the original payment method.
  • Refunds on approved returns are processed in 3–5 business days (gift card or original method, depending on eligibility).

 

 

Need Help?

We’re here for you, Dolls. Email help@DLDPT.com or call +1 (888) 458-8613 (Mon–Fri, 9am–9pm EST).

Legal Notice

By purchasing from DLDPT.com, you agree to the terms of this Return & Refund Policy. DLDPT reserves the right to deny returns that do not meet the stated requirements or in cases of abuse or fraud.

We reserve the right to update or modify this policy at any time without prior notice.

Again, Questions?

Please contact us at help@dldpt.com before placing your order if you have any questions about sizing, returns, or shipping.