Refund policy
Return & Refund Policy
Effective Date: May 9, 2026
At DLDPT Luxury Group LLC ("DLDPT"), we want you to shop with confidence. This Return & Refund Policy explains when returns, refunds, replacements, and store credit are available for purchases made through www.dldpt.com.
By placing an order on our website, you acknowledge that you have read and agree to this policy.
1. Order Cancellations
Orders may be cancelled only before they enter processing or production.
Once an order has entered production, packaging, fulfillment, or has been shipped, it can no longer be cancelled because materials and production resources have already been allocated.
If you need to request a cancellation, please contact us as soon as possible after placing your order.
2. Made-to-Order & Limited Production Items
Many DLDPT products are produced in limited quantities or made to order.
These items may require additional production time before shipment. Estimated production timelines are provided on applicable product pages and within our Shipping Policy.
Because production begins shortly after an order is confirmed, made-to-order items generally cannot be cancelled once production has started.
Minor variations in color, texture, hardware, or finishing may occur due to the manufacturing process and do not constitute defects.
3. Return Eligibility
We accept returns on eligible items that meet all of the following conditions:
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A return request is submitted within 7 calendar days of confirmed delivery.
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The item is unused, unworn, and in its original condition.
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All original tags, packaging, accessories, and included materials are returned.
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The return has been approved by our Customer Support team before being shipped.
Returns sent without prior authorization may be refused.
4. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
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Made-to-order or custom-produced items
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Final sale items clearly marked at the time of purchase
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Products showing signs of wear, use, alteration, or damage after delivery
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Items returned without original packaging or accessories
5. Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please email help@dldpt.com with:
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Your order number
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Clear photographs of the item
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Photos of the packaging
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A brief description of the issue
After reviewing your claim, we will provide an appropriate resolution, which may include:
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A replacement
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A reshipment
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A repair (when applicable)
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A refund to your original payment method
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Store credit
If a return is required, DLDPT will provide return instructions.
6. Refunds
Approved refunds are issued to the original payment method after the returned item has been received, inspected, and approved.
For customer-preference returns (such as a change of mind), the following may be deducted where applicable:
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Return shipping costs
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Restocking fees (if disclosed before purchase)
Any applicable deductions will be communicated before your refund is processed.
Refund processing times vary depending on your financial institution and payment provider.
7. Store Credit
Customers may choose store credit instead of a refund where available.
Store credit:
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May be issued for approved returns
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Does not expire unless required by law
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Can only be redeemed on DLDPT.com
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Is non-transferable
8. Return Shipping
If a return is due to a customer preference (for example, ordering the wrong size or changing your mind), the customer is responsible for return shipping costs unless otherwise stated.
If the return is approved because of a damaged, defective, or incorrect item, DLDPT will provide return instructions and, where applicable, cover the return shipping costs.
We recommend using a trackable shipping service when returning items.
9. Delivery Protection
If your order has not been delivered within 8 weeks (56 calendar days) from the original order date, and the delay is not caused by circumstances outside our reasonable control, you may contact our Customer Support team for assistance.
After reviewing your order, we will work with you to determine an appropriate resolution, which may include:
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A replacement
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A reshipment
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Store credit
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A full refund to your original payment method, where eligible
Additional information regarding shipping timelines is available in our Shipping Policy.
10. Lost or Stolen Packages
If your package is lost, damaged during transit, or marked as delivered but cannot be located, please contact us promptly.
Our team will work with you and, where appropriate, the shipping carrier or shipping protection provider to investigate the issue and determine the appropriate resolution.
Optional shipping protection may be available during checkout for additional coverage.
11. Chargebacks & Payment Disputes
If you experience a problem with your order, we encourage you to contact our Customer Support team before initiating a payment dispute.
Our goal is to resolve concerns quickly and fairly whenever possible.
Nothing in this policy limits your legal rights or your ability to contact your payment provider regarding legitimate disputes.
DLDPT reserves the right to respond to chargebacks by providing relevant documentation, including order details, shipment tracking, delivery confirmation, and customer communications.
12. Policy Updates
We may update this Return & Refund Policy from time to time to reflect operational or legal changes.
The most current version will always be available on DLDPT.com.
Contact Us
If you have any questions regarding this policy or your order, please contact us.
DLDPT Luxury Group LLC
Email: help@dldpt.com
Phone: +1 (888) 458-8613
Business Hours
Monday – Friday
10:00 AM – 6:00 PM (Eastern Time)
Website