Terms of service
OVERVIEW
Welcome to DLDPT. The terms “we”, “us”, and “our” refer to DLDPT Luxury Group LLC (“DLDPT”). DLDPT operates this website and store, including all related information, content, products, services, features, and tools made available to you (the “Services”).
Our store is powered by Shopify, which enables us to provide products and services to customers worldwide.
These Terms of Service (“Terms”) govern your access to and use of the Services. By visiting our website, accessing our Services, or purchasing from DLDPT, you agree to be bound by these Terms and our Privacy Policy.
Privacy Policy:
DLDPT Privacy Policy
If you do not agree to these Terms, you may not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state or province of residence, or that you are using the Services under the supervision and consent of a parent or legal guardian.
You agree to provide accurate, current, and complete account, billing, payment, and shipping information for all purchases and interactions with our Services.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
Accounts may not be transferred, sold, assigned, or shared without our written consent.
By providing your phone number, you consent to receive text messages from DLDPT regarding:
• Order updates
• Shipping notifications
• Customer support
• Account alerts
• Promotions and marketing
Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You may also contact us at Help@dldpt.com.
SECTION 2 – PRODUCTS
We make every effort to accurately display product colors, images, dimensions, and details. However, actual colors and appearance may vary depending on your device settings, lighting, and screen configuration.
DLDPT does not guarantee that product images, renders, or mockups will appear exactly identical to the final product.
Certain items may be:
• Handmade
• Made-to-order
• Pre-order
• Limited release
• Produced internationally
Product descriptions, pricing, availability, and specifications may change without notice.
We reserve the right to discontinue products or limit quantities at any time.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase products from DLDPT.
We reserve the right to:
• Refuse or cancel orders
• Limit quantities
• Request additional verification
• Decline orders suspected of fraud or abuse
Orders are not considered accepted until payment has been successfully processed and confirmation has been sent.
Orders may not be canceled once:
• Production has started
• Materials have been purchased
• Packaging has begun
• Shipment preparation has started
• The order has shipped
Made-to-order, handmade, and customized items may require extended production timelines.
By purchasing from DLDPT, you acknowledge that all shipping timelines are estimates and not guaranteed delivery dates.
Purchases are subject to our Refund Policy and Privacy Policy.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions may change without notice.
Prices displayed on our website do not include taxes, customs fees, duties, shipping charges, or import fees unless otherwise stated.
You agree to provide valid and accurate payment information.
By submitting payment information, you represent and warrant that:
• You are authorized to use the payment method
• All billing information provided is accurate
• Charges incurred will be honored by your financial institution
SECTION 5 – SHIPPING AND DELIVERY
Shipping and delivery timeframes are estimates only and are not guaranteed.
DLDPT is not responsible for delays caused by:
• Shipping carriers
• Customs processing
• Weather
• International transit
• Carrier scanning delays
• Supply chain interruptions
• Incorrect customer information
• Events outside our reasonable control
Tracking updates may not immediately populate while shipments are:
• In international transit
• Awaiting customs clearance
• Awaiting transfer to a domestic carrier
Risk of loss and title transfer to the customer once the order has been transferred to the shipping carrier.
SECTION 5A – MADE-TO-ORDER & PRODUCTION TIMELINES
Certain DLDPT products are handmade, custom-produced, made-to-order, limited release, pre-order, or produced in limited production batches.
By purchasing such items, you acknowledge and agree that:
• Production timelines may vary
• Production may begin immediately after purchase
• Materials may be specially sourced for your order
• Orders may require extended fulfillment times
Estimated production timelines displayed on the website, social media, product pages, emails, or customer support messages are estimates only and are not guaranteed.
Made-to-order and handmade items may require up to 8 weeks for production and delivery unless otherwise stated.
Orders for made-to-order, handmade, customized, or production-based items may not be canceled once:
• Production has started
• Materials have been sourced
• Manufacturing has begun
• Packaging or fulfillment preparation has started
Minor delays caused by production scheduling, manufacturing limitations, customs processing, international shipping transfers, or carrier delays do not constitute grounds for chargebacks, disputes, or claims of non-delivery.
If a made-to-order item exceeds the stated maximum production timeframe without delivery, customers may become eligible for a refund review in accordance with DLDPT policies.
SECTION 5B – SHIPPING, DELIVERY & CARRIER CONFIRMATION
Delivery dates are estimates only and are not guaranteed.
DLDPT is not liable for shipping delays caused by:
• Customs clearance
• International transit
• Weather conditions
• Carrier operational delays
• Supply chain interruptions
• Address errors submitted by the customer
• Failed delivery attempts
• Carrier scanning delays
• Events outside of our reasonable control
Tracking updates may temporarily stop updating while packages are:
• In customs processing
• In international transit
• Awaiting transfer between carriers
• Awaiting domestic intake scans
Once a carrier marks an order as “Delivered,” the order shall be considered successfully delivered and fulfilled by DLDPT.
DLDPT is not responsible for:
• Stolen packages after delivery
• Lost packages after confirmed delivery
• Incorrect addresses submitted by customers
• Delivery issues caused by carrier access restrictions
Customers are responsible for ensuring that shipping information is accurate prior to placing an order.
SECTION 5C – REFUSED DELIVERIES
Customers who refuse delivery of an order without authorization from DLDPT may be subject to:
• Return shipping fees
• Carrier penalty charges
• Restocking fees
• Original shipping deductions
• Customs return fees
Refused packages are not automatically eligible for refunds.
If a refused package is successfully returned to DLDPT, any refund issued will be subject to inspection and applicable deductions.
Packages abandoned, unclaimed, or refused during customs clearance are not guaranteed to be refundable.
SECTION 5D – RETURNS, REFUNDS & ELIGIBILITY
Refund and return eligibility is governed by DLDPT’s official policies in effect at the time of purchase.
Customers must contact DLDPT within the stated return eligibility window after delivery to request return authorization.
To qualify for return eligibility:
• Items must be unworn
• Items must be unused
• Items must be returned in original condition
• Original packaging must be included when applicable
Returns sent without authorization may be denied.
The following items may be considered non-refundable or subject to partial refunds:
• Made-to-order items already in production
• Worn footwear
• Damaged returns
• Refused deliveries
• Customized products
• Final sale items
• Products returned outside the eligibility window
DLDPT reserves the right to deny returns or refunds that violate these Terms or company policies.
SECTION 5E – LUXURY FOOTWEAR & HANDCRAFTED VARIATIONS
Many DLDPT products are handcrafted, produced in limited batches, or manufactured using specialized materials and techniques.
As a result, minor variations may naturally occur between products, including but not limited to:
• Stitching placement
• Texture variations
• Color tone differences
• Material pattern variations
• Hand-finished details
• Hardware positioning
• Sole appearance
• Packaging presentation
Such minor variations are not considered defects and do not qualify as product damage, misrepresentation, or grounds for refunds, disputes, or chargebacks.
Customers acknowledge that handcrafted and luxury footwear products may contain slight aesthetic differences from promotional photos, renders, or samples.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Services, including but not limited to:
• Logos
• Branding
• Product names
• Images
• Graphics
• Videos
• Text
• Website design
• Campaign materials
are owned by DLDPT or its licensors and are protected under applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, resell, or exploit any content from the Services without prior written permission.
DLDPT trademarks, branding, logos, and product names may not be used without authorization.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not monitor or control.
Such tools are provided “as is” and “as available” without warranties or guarantees of any kind.
Your use of optional third-party tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, services, advertisements, or features available through our Services may include materials or links provided by third parties.
These third-party websites and services are not owned, operated, or controlled by DLDPT.
DLDPT is not responsible for:
• Examining third-party content
• Evaluating accuracy
• Monitoring third-party websites
• Third-party policies or practices
• Damages or losses related to third-party services
Accessing third-party websites is done entirely at your own risk.
We encourage customers to review the policies and terms of any third-party website before engaging in transactions or sharing personal information.
Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
DLDPT is powered by Shopify, which provides the ecommerce platform used to operate our store.
However, all purchases, transactions, customer service matters, fulfillment obligations, and disputes are solely between you and DLDPT.
Shopify is not responsible for:
• Product quality
• Shipping
• Returns
• Refunds
• Order fulfillment
• Customer disputes
• Damages related to purchases from DLDPT
By using our Services, you release Shopify and its affiliates from claims related to purchases made from DLDPT.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy:
DLDPT Privacy Policy
Certain information may also be processed by Shopify in accordance with the:
Shopify Privacy Policy
By using our Services, you acknowledge that you have reviewed and understood these privacy practices.
SECTION 11 – FEEDBACK
Any suggestions, reviews, comments, ideas, submissions, or other content provided to DLDPT (“Feedback”) may be used by DLDPT without restriction.
By submitting Feedback, you grant DLDPT a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, display, distribute, and promote such Feedback.
You represent that:
• You own or control the rights to the Feedback
• Your Feedback does not violate third-party rights
• Your Feedback is accurate and lawful
We reserve the right to remove Feedback at our discretion.
SECTION 12 – ERRORS AND OMISSIONS
Occasionally, information on the Services may contain:
• Typographical errors
• Inaccuracies
• Omissions
This may relate to:
• Product descriptions
• Pricing
• Promotions
• Shipping estimates
• Availability
We reserve the right to correct errors, update information, or cancel orders without prior notice.
SECTION 13 – PROHIBITED USES
You may not use the Services:
• For unlawful purposes
• To violate laws or regulations
• To infringe intellectual property rights
• To harass or abuse others
• To submit false information
• To distribute malware or harmful code
• To scrape or spam the Services
• To interfere with website security or functionality
Violation of these Terms may result in termination of access to the Services.
SECTION 13A – CHARGEBACK ABUSE & FRAUD PREVENTION
DLDPT reserves the right to investigate and dispute fraudulent chargebacks, payment disputes, and claims of unauthorized transactions.
By placing an order, customers agree not to initiate chargebacks or payment disputes for:
• Carrier delays outside of DLDPT’s control
• Production timelines disclosed prior to purchase
• Tracking delays during international transit
• Minor handcrafted variations
• Orders marked as delivered by the carrier
• Dissatisfaction unrelated to actual product defects
Fraudulent chargebacks, false claims, or abusive dispute activity may result in:
• Permanent refusal of future service
• Submission of evidence to payment processors
• Collection efforts where legally permitted
• Civil recovery actions where applicable
DLDPT reserves all rights regarding fraud prevention and transaction protection.
SECTION 14 – TERMINATION
We reserve the right to suspend or terminate access to the Services at any time without notice for violations of these Terms or for any other reason at our discretion.
Obligations and liabilities incurred prior to termination shall survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
THE SERVICES AND PRODUCTS PROVIDED BY DLDPT ARE OFFERED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
DLDPT DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING:
• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• DURABILITY
• NON-INFRINGEMENT
We do not guarantee:
• Uninterrupted service
• Error-free operation
• Exact product appearance
• Exact delivery dates
Some jurisdictions do not allow limitations on implied warranties, so portions of this section may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DLDPT SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:
• Use of the Services
• Delayed shipments
• Carrier issues
• Product misuse
• Lost profits
• Data loss
• Unauthorized access
IN ALL CASES, DLDPT’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless DLDPT, its affiliates, employees, contractors, partners, and service providers from claims, damages, liabilities, and expenses arising from:
• Your violation of these Terms
• Your misuse of the Services
• Your violation of applicable laws or third-party rights
SECTION 18 – SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the complete agreement between you and DLDPT regarding the Services and supersede prior agreements or communications.
SECTION 20 – ASSIGNMENT
You may not transfer or assign your rights under these Terms without prior written consent from DLDPT.
DLDPT may assign or transfer these Terms without restriction.
SECTION 21 – GOVERNING LAW
These Terms shall be governed by the laws of the State of Georgia, United States, without regard to conflict of law principles.
Any legal disputes shall be handled exclusively in the courts located in Georgia.
SECTION 22 – HEADINGS
Headings are provided for convenience only and do not affect interpretation of these Terms.
SECTION 23 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time by posting updates to our website.
Continued use of the Services following changes constitutes acceptance of those changes.
SECTION 24 – CONTACT INFORMATION
Questions regarding these Terms may be directed to:
DLDPT Luxury Group LLC
Email: Help@dldpt.com
Phone: 1-888-458-8613
Location: Atlanta, Georgia, United States